Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:
Orders can be cancelled atleast 48 hours prior to delivery date or within 30 minutes of placing the order.
For Cancellations please contact the us via the email address provided i.e. firstname.lastname@example.org
The item once delivered cannot be returned under any circumstances
When refund is possible?
The following circumstances under which refund is possible:
Criteria 1: Cake Damaged During Transit
100% refund is issued if the recipient cake was damaged during transit and the recipient brings it to the notice to Kingdom of Cakes and making sure that steps mentioned below are followed:
Notify delivery team immediately upon delivery.
Alternatively, the customer can inform Kingdom of Cakes through telephone within 3 hours of delivery. However, no complaints will be entertained thereafter.
The customer should return the cake to our team in the exact condition in which it was delivered so that we can assess how to improve our delivery in future.
The customer should also send a mail to our grievance cell at email@example.com stating the damage to the cake, His order ID and other details that can help us investigate the matter to its logical conclusion.
Criteria 2: Non-availability of Cake
A customer is entitled to 100% refund if the ordered cake is not available at that particular moment due to shortage of supplies or resources and cannot be fulfilled within the specified time. But the customer will be informed first before cancelling and refund. We will try our level best to intimate the customer well before time about the cancellation so that he can have his contingency plans ready.
Criteria 3:Delivery destination is out of our coverage
A delivery location can become inaccessible due to many reasons like rain, bandhs, traffic jams, damage to delivery vehicles, accident, impounding of delivery vehicle by authorities, or personnel not reporting for duty etc. In these cases when Kingdom of Cakes is not able to service that location, the customer will be entitled to 100% refunds.
Refund will be done within seven days if one of the above mentioned criteria is met. As soon as the refund has been successfully processed, you will receive a refund notification in your email. We can deliver the refund in any of the following manner
Delivery of Cheque (You will receive the cheque number, Dispatch Folio Number and Cheque Amount in your email notification). The Cheque will be dispatched at your registered delivery address. So make sure your provide your complete and accurate delivery address during registration and keep it updated.
Cash Delivery against signed voucher by personnel of Kingdom of Cakes Refund in your Credit Card Account, Debit Card Account Transfer to your bank account. Kingdom of Cake personnel will co-ordinate with you to ensure transfer to your bank account.
Refund will not be entertained under below circumstances:
1. Wrong Receiver’s Name or Address provided by Sender.
2. The place of delivery is Locked/Not Available.
3. The Residence/Office is shifted to new location.
4. Receiver refuses to accept the product.
5. No responses from concerned receiver after 2 attempts (In case of Midnight Deliveries, if door is not opened or mobile unanswered after 2 attempts).
6. Wrong product is selected by sender/user.
7. Wrong date of delivery is provided by the sender/user.
8. False credential or information provided by user.
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