Shipping is done either by Kingdom Of Cakes delivery team or taken by the respective bakeries where order is placed.
We CANNOT commit any fix time for delivery. There should be sufficient buffer time in case for reasons beyond our control like traffic jam.
The delivery will NOT be redirected / redelivered to any other address in any circumstance.
We will attempt delivery of the items ONCE. Incase the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order as “executed” in the following cases : 1. Delivery not done due to wrong address / wrong pincode
2. Recipient not available
3. Premises locked.
4. Wrong phone or Cell or Extension number/ not working / no reply or not connecting / reachable and delivery is not done.
5. Recipient refused the products.
6. Delivered the product at the Gate / Reception / Neighbour
In case of floods / Heavy Rains / National Bandh we reserve the right to reschedule the delivery for another date.
We will not entertain any complaint for any product after 3 hours the time of delivery.
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